Terms of Use

Effective Date: July 17, 2025

1. Agreement

Welcome to businessclassfares.com (the "Website" or "Service"), operated by Businessclassfares LLC ("we," "us," "our," or "Businessclassfares"). These Terms and Conditions ("Terms" or "Agreement") govern your use of the Website, our services, and interactions with our customer service agents. The term "you" refers to the customer visiting the Website, making reservations, or using our services.

The Website is provided to assist you in gathering travel information, checking availability of travel-related goods and services, making legitimate reservations, or transacting business with travel suppliers. By accessing or using the Website, contacting our agents, or purchasing our services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or the Privacy Policy, please do not use the Website or our services.

We do not sell, organize, or arrange travel packages under the EU Package Travel Regulations. You will not benefit from rights applying to packages, and we are not responsible for the performance of additional travel services booked through third-party suppliers.

We may revise these Terms at any time by posting an updated version on this page with an updated "Effective Date." Continued use of the Website or services after changes constitutes your acceptance of the revised Terms. Please review these Terms and our Privacy Policy regularly.

2. Use of the Website and Services

As a condition of using the Website or our services, you warrant that:

• You are at least 18 years of age.
• You have the legal authority to enter into a binding agreement.
• You will use the Website and services only to make legitimate reservations for yourself or another person for whom you are legally authorized to act.
• You will inform others about these Terms and any applicable supplier rules when booking on their behalf.
• All information you provide is true, accurate, current, and complete.
• Neither you nor the person for whom you are booking are subject to sanctions (e.g., economic or financial) administered by the EU, United Nations Security Council, U.S. government, or other relevant authorities that would prohibit use of our services.

We reserve the right to deny access to the Website or services at our sole discretion, at any time, for any reason, including violation of these Terms.

3. General Rules and Conditions

3.1. Booking Conditions

• You may only use our services for personal use and book tickets for yourself or someone you are authorized to represent.
• Name changes on tickets are not permitted; only the original passenger may use the ticket.
• Airline tickets, hotel accommodations, and service fees may be non-refundable, subject to supplier policies.
• Changes, cancellations, or refunds are permitted up to 72 hours before scheduled departure, subject to a minimum $250 per person processing fee plus any applicable supplier fees. Fees vary based on supplier terms.
• Cancellations do not result in monetary refunds. Instead, you will receive a credit (less supplier fees) toward a future long-haul international flight of equal or greater value, valid for 12 months from the original purchase date.
• No-show tickets are non-refundable and non-exchangeable. Reservations must be canceled and rescheduled before the original departure date to avoid ticket suspension.
• Check your email regularly for schedule change notifications from airlines and verify flight details 72 hours before departure. Provide an accurate email address, as we use it to send ticket confirmations and travel information. Ensure our emails are not blocked or sent to your spam folder.
• Failure to use a reservation may result in automatic cancellation of continuing or return flights and ticket suspension. Tickets must be used in the sequence issued.
• For international flights, check-in at least 3 hours before departure, even if connecting via a domestic flight.
• Tickets are subject to the airline’s conditions of carriage, including cancellation policies. The contract of carriage is between the airline and the passenger. Airlines may adjust schedules or cancel flights at their discretion, and we are not responsible for such changes.
• If a ticket is not honored, contact your agent immediately. We guarantee the ticket up to the amount paid and will replace it within 24 hours, offer a full refund, or provide alternative options.

3.2. Modifications to Bookings

• Modifications to bookings (e.g., itinerary changes, adding services) are subject to supplier rules and may incur a minimum $250 per person processing fee plus any applicable supplier fees. Contact your agent to initiate modifications at least 72 hours before departure.

3.3. Intellectual Property

Access to the Website or services does not grant you any intellectual property rights. You may not copy, reproduce, modify, transmit, or publish any part of the Website without our express written permission. Violations may result in infringement actions or other remedies.

3.4. Consumer Rights

Under consumer legislation, tickets are not subject to a 14-day "cooling-off" period or right of withdrawal.

4. Free Fare Lock

Our Free Fare Lock feature allows you to hold a fare at the quoted price for 24 hours without obligation to purchase. This reserves seats in the global distribution system, protecting against price increases during this period. If you claim the fare after 24 hours, it may be subject to new fare rules or price changes.

5. Price Match Guarantee

If, within 24 hours of booking, you find a lower price (including taxes and fees) for the same flight itinerary on a major online travel agency’s site, we will match the price by refunding the difference or cancel your booking for a full refund. The itinerary must match exactly (airline, flight number, dates, number of passengers, and seat type) and be available for booking without additional charges. Exclusions include membership programs, corporate discounts, group fares, consolidator fares, coupons, opaque tickets, or fare errors.

6. Refund Guarantee

Our Refund Guarantee, available with TBC Ticket Protection, allows us to negotiate refunds (up to 70% of the ticket amount) with airlines for non-refundable tickets, even if booked through third parties. Refunds are subject to airline approval and may take 4-8 weeks to process, depending on supplier responsiveness. This is an act of care, not a guarantee, when airlines offer only vouchers.

7. TBC Ticket Protection

TBC Ticket Protection is a non-insurance service offered by Businessclassfares to provide travelers with greater flexibility and confidence. It is available in three tiers: Basic, Advantage, and All Included, each with specific services referred to individually as "the Service" and collectively as "the Services."

7.1. Basic Ticket Protection

7.1.1. Overview

Basic Ticket Protection includes the Health-Based Refund Guarantee and Flight Delay & Connection Coverage, designed to protect travelers when unexpected events occur.

7.1.2. Purchasing the Services

• Ticket Protection must be purchased at the time of booking and cannot be added afterward.
• Ticket Protection must be applied to all passengers in the booking.
• Businessclassfares may not offer the Services for every reservation and reserves the right to decline the purchase at its sole discretion.

7.1.3. Non-Refundable Service Fee

• The cost of Ticket Protection is non-refundable, even if you cancel your flight and receive a refund from the airline.
• Ticket Protection is refundable only within 24 hours of purchase. After 24 hours, it becomes non-refundable.
• If you make changes to your ticket, Ticket Protection is considered used and void unless re-applied at a discounted rate. Contact your travel advisor at cs@businessclassfares.com or +1 (844) 408 3808 for re-application fees.

7.1.4. Health-Based Refund Guarantee

• Full Refund for Unused Tickets: Allows a 100% refund of fully unused tickets for travelers hospitalized at the time of scheduled departure. You must provide a verifiable hospitalization certificate stating that a doctor prohibits travel and cancel the reservation at least 24 hours before departure. Refunds may take 4-8 weeks to process.
• Exchange for Partially Used Tickets: Allows a free exchange of partially used tickets for travelers hospitalized at the time of scheduled return, with a verifiable certificate. Cancel the reservation at least 24 hours before the return. Businessclassfares exchange fees ($250) are waived, though airline penalties or fare differences may apply.
• No-Show Policy: No-show tickets are not eligible for refunds or exchanges under this Service.
• Contact customer support at cs@businessclassfares.com or +1 (844) 408 3808 to request refunds, providing the hospitalization certificate.
• Ticket Protection is an upsell to less restrictive fares allowing refunds and exchanges for medical reasons. It is not an insurance policy. Travel insurance is available upon request under different terms.

7.1.5. Flight Delay & Connection Coverage

• If you miss a scheduled departure due to a flight cancellation or significant delay caused by inclement weather or airline-related disruption, Businessclassfares will provide a one-time free ticket exchange, waiving both airline and Businessclassfares service fees, provided seats are available in the same fare class (booking code) as the original ticket.

7.1.6. Additional Terms

• Benefits apply only to travelers who purchased the Service and do not extend to companions unless they also purchased it.
• If multiple compensation options apply, only the highest-value option is provided.
• Businessclassfares cannot honor requests or waive fees for scenarios not outlined in these terms.
• Ticket Protection is not an insurance policy and does not replace separate insurance coverage.
• For assistance, contact our Ticket Protection Support Team at cs@businessclassfares.com or +1 (844) 408 3808.

7.2. Advantage Ticket Protection

7.2.1. Overview

Advantage Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), and Baggage Protection, offering enhanced flexibility and peace of mind.

7.2.2. Purchasing the Services

• Ticket Protection must be purchased at the time of booking and cannot be added afterward.
• Ticket Protection must be applied to all passengers in the booking.
• Businessclassfares may not offer the Services for every reservation and reserves the right to decline the purchase at its sole discretion.

7.2.3. Non-Refundable Service Fee

• The cost of Ticket Protection is non-refundable, even if you cancel your flight and receive a refund from the airline.
• Ticket Protection is refundable only within 24 hours of purchase. After 24 hours, it becomes non-refundable.
• If you make changes to your ticket, Ticket Protection is considered used and void unless re-applied at a discounted rate. Contact your travel advisor at cs@businessclassfares.com or +1 (844) 408 3808 for re-application fees.

7.2.4. Health-Based Refund Guarantee

• Full Refund for Unused Tickets: Allows a 100% refund of fully unused tickets for travelers hospitalized at the time of scheduled departure. You must provide a verifiable hospitalization certificate stating that a doctor prohibits travel and cancel the reservation at least 24 hours before departure. Refunds may take 4-8 weeks to process.
• Exchange for Partially Used Tickets: Allows a free exchange of partially used tickets for travelers hospitalized at the time of scheduled return, with a verifiable certificate. Cancel the reservation at least 24 hours before the return. Businessclassfares exchange fees ($250) are waived, though airline penalties or fare differences may apply.
• No-Show Policy: No-show tickets are not eligible for refunds or exchanges under this Service.
• Contact customer support at cs@businessclassfares.com or +1 (844) 408 3808 to request refunds, providing the hospitalization certificate.
• Ticket Protection is an upsell to less restrictive fares allowing refunds and exchanges for medical reasons. It is not an insurance policy. Travel insurance is available upon request under different terms.

7.2.5. Flight Delay & Connection Coverage

• If you miss a scheduled departure due to a flight cancellation or significant delay caused by inclement weather or airline-related disruption, Businessclassfares will provide a one-time free ticket exchange, waiving both airline and Businessclassfares service fees, provided seats are available in the same fare class (booking code) as the original ticket.

7.2.6. Flexible Change (Any Reason)

• You may make a one-time change to your booking for any reason before the first scheduled departure (or before the return flight if the outbound segment has been used).
• Changes can include date, time, or trip type (one-way or round-trip), with the updated itinerary starting within one year of the original departure date.
• Businessclassfares waives its $250 change fee, but you must pay any fare difference if the new ticket is more expensive. No refund is issued if the new ticket costs less.
• This Service does not entitle you to cancel for a refund. Airline fare rules or penalties may apply.
• If the new ticket costs more, the Ticket Protection cost difference must be covered, or the Service is void.

7.2.7. Baggage Protection

• Businessclassfares will track and expedite the return of undelivered checked bags. If a bag is not delivered within 96 hours, Businessclassfares will pay $1,000 per bag (up to 2 bags per person). No proof of baggage contents is required.
• File a claim with the airline first, then report to Businessclassfares within 24 hours of flight arrival via cs@businessclassfares.com or +1 (844) 408 3808.
• Coverage applies only to checked baggage under the same airline confirmation number. Excludes theft, missing items, damage, or carry-on bags.
• For incorrect bag delivery, provide proof of delivery receipt. Businessclassfares has 72 hours to locate the correct bag from the initial delivery or report time.
• If incorrect information is provided in a baggage report, respond to our request for correct information within 12 hours, or payment is denied.
• If no delivery address is provided to the airline for a lost baggage claim, the case closes once the bag arrives at the designated airport.

7.2.8. Additional Terms

• Benefits apply only to travelers who purchased the Service and do not extend to companions unless they also purchased it.
• If multiple compensation options apply, only the highest-value option is provided.
• Businessclassfares cannot honor requests or waive fees for scenarios not outlined in these terms.
• Ticket Protection is not an insurance policy and does not replace separate insurance coverage.
• For assistance, contact our Ticket Protection Support Team at cs@businessclassfares.com or +1 (844) 408 3808.

7.3. All Included Ticket Protection

7.3.1. Overview

All Included Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), Cancel for Any Reason, Baggage Protection, and Next Trip Voucher (up to $150), offering maximum flexibility and value.

7.3.2. Purchasing the Services

• Ticket Protection must be purchased at the time of booking and cannot be added afterward.
• Ticket Protection must be applied to all passengers in the booking.
• Businessclassfares may not offer the Services for every reservation and reserves the right to decline the purchase at its sole discretion.

7.3.3. Non-Refundable Service Fee

• The cost of Ticket Protection is non-refundable, even if you cancel your flight and receive a refund from the airline.
• Ticket Protection is refundable only within 24 hours of purchase. After 24 hours, it becomes non-refundable.
• If you make changes to your ticket, Ticket Protection is considered used and void unless re-applied at a discounted rate. Contact your travel advisor at cs@businessclassfares.com or +1 (844) 408 3808 for re-application fees.

7.3.4. Health-Based Refund Guarantee

• Full Refund for Unused Tickets: Allows a 100% refund of fully unused tickets for travelers hospitalized at the time of scheduled departure. You must provide a verifiable hospitalization certificate stating that a doctor prohibits travel and cancel the reservation at least 24 hours before departure. Refunds may take 4-8 weeks to process.
• Exchange for Partially Used Tickets: Allows a free exchange of partially used tickets for travelers hospitalized at the time of scheduled return, with a verifiable certificate. Cancel the reservation at least 24 hours before the return. Businessclassfares exchange fees ($250) are waived, though airline penalties or fare differences may apply.
• No-Show Policy: No-show tickets are not eligible for refunds or exchanges under this Service.
• Contact customer support at cs@businessclassfares.com or +1 (844) 408 3808 to request refunds, providing the hospitalization certificate.
• Ticket Protection is an upsell to less restrictive fares allowing refunds and exchanges for medical reasons. It is not an insurance policy. Travel insurance is available upon request under different terms.

7.3.5. Flight Delay & Connection Coverage

• If you miss a scheduled departure due to a flight cancellation or significant delay caused by inclement weather or airline-related disruption, Businessclassfares will provide a one-time free ticket exchange, waiving both airline and Businessclassfares service fees, provided seats are available in the same fare class (booking code) as the original ticket.

7.3.6. Flexible Change (Any Reason)

• You may make a one-time change to your booking for any reason before the first scheduled departure (or before the return flight if the outbound segment has been used).
• Changes can include date, time, or trip type (one-way or round-trip), with the updated itinerary starting within one year of the original departure date.
• Businessclassfares waives its $250 change fee, but you must pay any fare difference if the new ticket is more expensive. No refund is issued if the new ticket costs less.
• This Service does not entitle you to cancel for a refund. Airline fare rules or penalties may apply.
• If the new ticket costs more, the Ticket Protection cost difference must be covered, or the Service is void.

7.3.7. Cancel for Any Reason

• Eligibility: You may cancel your air itinerary at least 24 hours before the first scheduled departure and receive either a full refund as airline credit (valid for one year, non-transferable, non-redeemable for cash) or a 75% cash refund to your original payment method. No documentation or reason is required.
• Exclusions: This Service does not cover additional travel costs (e.g., insurance, hotel stays, baggage fees) or apply to:
• Airline-initiated cancellations.
• Cancellations/changes made directly with the airline.
• Government-imposed travel restrictions, emergencies, or high-risk designations by the U.S. Department of State, CDC, or WHO.
• Refund Process: Cash refunds are processed within 20 business days. Airline credits are available within 24 hours for use on future Businessclassfares bookings.
• Additional Terms: Canceling any flight in the itinerary cancels all flights. The Service applies to all passengers in the booking, with decisions made by the reservation holder. The Service is non-transferable and expires if not used within the specified timeframe. Promotional discounts are not included in refunds.
• Contact customer support at cs@businessclassfares.com or +1 (844) 408 3808 to initiate cancellations.
• In regions like Canada and the EU, passenger rights regulations may entitle you to compensation for disruptions, even without this Service. This Service provides a faster, more convenient refund process.

7.3.8. Baggage Protection

• Businessclassfares will track and expedite the return of undelivered checked bags. If a bag is not delivered within 96 hours, Businessclassfares will pay $1,000 per bag (up to 2 bags per person). No proof of baggage contents is required.
• File a claim with the airline first, then report to Businessclassfares within 24 hours of flight arrival via cs@businessclassfares.com or +1 (844) 408 3808.
• Coverage applies only to checked baggage under the same airline confirmation number. Excludes theft, missing items, damage, or carry-on bags.
• For incorrect bag delivery, provide proof of delivery receipt. Businessclassfares has 72 hours to locate the correct bag from the initial delivery or report time.
• If incorrect information is provided in a baggage report, respond to our request for correct information within 12 hours, or payment is denied.
• If no delivery address is provided to the airline for a lost baggage claim, the case closes once the bag arrives at the designated airport.

7.3.9. Next Trip Voucher (up to $150)

• Upon completing a trip covered by All Included Ticket Protection, each eligible passenger receives a one-time voucher equal to the Ticket Protection cost (up to $150 per person), valid for one year from trip completion.
• Vouchers are transferable and redeemable for flight tickets or future TBC Ticket Protection plans. Only one voucher per ticket purchase is allowed.
• Contact cs@businessclassfares.com or +1 (844) 408 3808 to claim your voucher.

7.3.10. Additional Terms

• Benefits apply only to travelers who purchased the Service and do not extend to companions unless they also purchased it.
• If multiple compensation options apply, only the highest-value option is provided.
• Businessclassfares cannot honor requests or waive fees for scenarios not outlined in these terms.
• Ticket Protection is not an insurance policy and does not replace separate insurance coverage.
• For assistance, contact our Ticket Protection Support Team at cs@businessclassfares.com or +1 (844) 408 3808.

8. Lost Baggage Protection

Lost Baggage Protection is a non-insurance service designed to address unexpected baggage mishandling by airlines or airport employees.

• Businessclassfares will track and expedite the return of undelivered checked bags. If a bag is not delivered within 96 hours, Businessclassfares will pay $1,000 per bag (up to 2 bags per person). No proof of baggage contents is required for our Satisfaction Guarantee Payment.
• File a claim with the airline first, then report to Businessclassfares within 24 hours of flight arrival via cs@businessclassfares.com or +1 (844) 408 3808.
• Coverage applies only to checked baggage under the same airline confirmation number. Excludes theft, missing items, damage, or carry-on bags.
• Each purchase is per person and per airline confirmation number and does not cover tickets bought separately under a different confirmation number.
• For incorrect bag delivery, provide proof of delivery receipt. Businessclassfares has 72 hours to locate the correct bag from the initial delivery or report time.
• If incorrect information is provided in a baggage report, respond to our request for correct information within 12 hours, or payment is denied.
• If no delivery address is provided to the airline for a lost baggage claim, the case closes once the bag arrives at the designated airport.
• For assistance, contact our Ticket Protection Support Team at cs@businessclassfares.com or +1 (844) 408 3808.

9. Baggage Allowance

Baggage policies vary by airline. You may incur fees for exceeding weight, size, or number limits. Some airlines offer no free baggage allowance. Check with the airline for current policies.

10. Frequent Traveler Points

Frequent traveler miles, points, upgrades, or discounts may not apply to tickets booked through Businessclassfares. Contact your agent for details.

11. Supplier Rules and Restrictions

We act as an intermediary for third-party suppliers (e.g., airlines, hotels). Reservations are subject to supplier terms, including payment and cancellation policies. You agree to comply with these terms, including paying amounts due and adhering to availability rules. Suppliers may require credit card or cash deposits at check-in for incidental expenses. Some services may require liability waivers. Violations may result in cancellation, denial of access, or forfeiture of payments. We may cancel bookings if full payment is not received timely.

12. Travel Documents and Visa Requirements

International travel requires a valid passport. Some countries require visas or health documentation. You are responsible for obtaining all necessary travel documents and verifying requirements with the relevant embassies or the U.S. State Department (www.state.gov, 202-647-5225). Schengen Zone transits may require a visa. We are not liable for issues arising from missing or invalid documents.

13. Travel Risks

Travel to certain destinations may involve risks. Review travel advisories from the EU (https://europa.eu/youreurope/citizens/travel) or U.S. government (www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac) before booking. We do not represent that travel to any destination is safe or without risk and are not liable for damages or losses resulting from travel.

14. Exchanges, Cancellations, and Refunds

Tickets are non-reroutable and non-transferable. If permitted by fare rules, changes or refunds incur a Businessclassfares fee (minimum $250 per person) plus airline penalties. Cancellations must be made at least 24 hours before departure; no-show tickets are not refundable or exchangeable. Discounted fares may be non-refundable or non-exchangeable. Consult your agent for less restrictive fare options. Airlines set fare restrictions, and we cannot override them. Refund processing may take 4-8 weeks, subject to supplier timelines.

15. Ticket Delivery

All tickets are electronic (e-Tickets) and sent to the email provided during booking, including ticket and reservation numbers.

16. Payment Information

You confirm that the payment card used is yours or you are authorized to use it. Payments are processed by Businessclassfares LLC, located at Silverside Rd, Baynard Building, Suite 104 #29, Wilmington, DE 19810. We accept major credit cards (Visa, MasterCard, American Express, Diners Club, Discover) with verifiable billing addresses in the EU, U.S., Canada, UK, Australia, Singapore, or other approved countries. To prevent fraud, we may:

• Apply a temporary authorization charge (<$5, later canceled).
• Contact your bank or conduct a conference call with bank representatives.
• Request proof of cardholder identity. Fraudulent transactions are reported to authorities. Credit card transactions may be recorded for dispute resolution. Bookings are not guaranteed until ticketed. Declined cards are notified within 24 hours. Banks may charge conversion or foreign transaction fees for international bookings; contact your bank for details.

17. Data Protection

We collect, use, and share personal information, including SMS consent data, in accordance with our Privacy Policy. Your SMS consent is not shared with third parties or affiliates. We comply with applicable data protection laws, including GDPR and CCPA, to protect your personal information.

18. Force Majeure

We are not liable for delays, cancellations, or failures to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, strikes, or technical failures. In such cases, we will make reasonable efforts to provide alternative options or credits, subject to supplier policies.

19. Website Availability

The Website may occasionally be unavailable due to maintenance, technical issues, or other factors beyond our control. We are not liable for interruptions or losses resulting from such downtime. Contact our customer support for assistance during outages.

20. Health and Travel Risks Waiver

You acknowledge that travel decisions are your responsibility, made with full knowledge of risks, including health hazards (e.g., pandemics) and travel restrictions. We are not liable for unsafe conditions, health hazards, or supplier/government-imposed requirements (e.g., health screenings, face coverings, quarantines). We have no special knowledge of travel dangers or supplier financial conditions and are not liable for supplier failures, delays, or refusal to issue refunds or honor credits. For travel advisories, consult the U.S. State Department (www.travel.state.gov), CDC (www.cdc.gov/travel), or IATA (www.iatatravelcentre.com). If requested, we may assist with obtaining refunds or rebooking using future credits, subject to a non-refundable fee. You agree to hold us, our agents, employees, officers, directors, affiliates, and subcontractors harmless from any claims, losses, or damages arising from these risks, including denial of travel insurance claims.

21. Limitations of Liability

The Website and services are provided "as is" without warranties, express or implied, including accuracy, timeliness, or fitness for a particular purpose. To the fullest extent permitted by law, we, our providers, and distributors are not liable for:

• Damages to your computer or property, including viruses or data loss, from Website use or emails/links sent by us.
• Injury, loss, claim, or damages (including special, punitive, or consequential damages) arising from Website use, services, or travel bookings, even if advised of such damages.
• Acts, errors, or omissions of travel suppliers, including delays, cancellations, overbooking, strikes, or force majeure.
• Additional expenses, rerouting, or government actions beyond our control.
• Moral damages, including but not limited to emotional distress, pain and suffering, or mental anguish, arising from the use of our Website or services. Our aggregate liability for any claim arising from this Agreement or the use of our services is limited to the total purchase value of the services booked, excluding any interest, consequential damages, or additional costs, to the fullest extent permitted by applicable law. You waive claims against Businessclassfares, its affiliates, and their officers, directors, agents, or employees for losses or damages caused by suppliers or external factors. We act as an intermediary for travel suppliers and are not liable for their services.

22. Disputes and Resolution

22.1. Informal Resolution

We aim to resolve disputes fairly and promptly. Contact our Customer Support at cs@businessclassfares.com or +1 (844) 408 3808 or via our online form at Contact Us to address concerns. We will respond within 30 days to attempt resolution before escalation.

22.2. Binding Arbitration

Disputes arising from this Agreement, the Website, or services shall be resolved through binding arbitration administered by the American Arbitration Association, except for claims eligible for small-claims court. You waive the right to pursue class actions or class arbitration. Arbitration is conducted by a neutral arbitrator, whose decisions are enforceable in court and subject to limited review. Proceedings to enforce this arbitration agreement may be brought in any court of competent jurisdiction. If arbitration is unenforceable, litigation (except small-claims cases) may be brought in federal or state courts in Wilmington, Delaware, and you consent to their jurisdiction. This Agreement is governed by Delaware law, with the arbitration clause governed by the Federal Arbitration Act. The prevailing party in any suit to enforce these Terms is entitled to recover reasonable attorneys’ fees and costs. To opt out of arbitration, send an opt-out letter to info@businessclassfares.com within 30 days of accepting these Terms.

23. Indemnification

You agree to indemnify Businessclassfares, its affiliates, suppliers, and their officers, directors, employees, and agents from claims, losses, damages, or costs (including legal fees) arising from:

• Your breach of these Terms or referenced documents.
• Your violation of any law or third-party rights.
• Your use of the Website or services in excess of the liability limits described above.

24. Warsaw and Montreal Conventions

International travel may be subject to the Montreal Convention or Warsaw Convention, which govern and may limit carrier liability for death, bodily injury, baggage loss/damage/delay, or travel delays. Limits under the Montreal Convention include:

• No financial limit for death or bodily injury.
• 1,100 Special Drawing Rights (~EUR 1,300; USD 1,700) for baggage loss/damage/delay per passenger.
• 4,694 Special Drawing Rights (~EUR 5,400; USD 7,100) for travel delays per passenger. Under the Warsaw Convention, limits may include:
• 16,600 Special Drawing Rights (~EUR 20,000; USD 20,000) for death or bodily injury (or 8,300 if the Hague Protocol does not apply).
• 17 Special Drawing Rights (~EUR 20; USD 20) per kg for checked baggage; 332 Special Drawing Rights (~EUR 400; USD 400) for unchecked baggage. You may declare higher baggage value at check-in for a fee or purchase separate insurance. Baggage claims must be filed within 7 days for damage or 21 days for delay. Contact carriers for details.

25. Notice of Contract Terms

Your contract of carriage with airlines is subject to their terms, conditions, rules, and tariffs, incorporated by reference. These may include limits on liability, claims restrictions, and rules for reservations, check-in, or refusal of carriage. Different carriers may apply different rules. Contact carriers for details or inspect their terms at their offices or websites.

26. Additional Travel Notices

• Denied Boarding: Airlines may overbook flights. If denied boarding, airlines seek volunteers to relinquish seats for compensation. If insufficient volunteers, boarding is denied per airline priority rules. Check airline policies at ticket counters.
• Baggage: Carriers set allowances for checked and cabin baggage, which vary by class, route, or aircraft. Excess baggage may incur fees. Contact carriers for details.
• Check-In Times: Departure times are not check-in or boarding times. Arrive by the airline’s recommended check-in time to avoid being refused carriage.
• Dangerous Goods: Hazardous materials (e.g., explosives, flammable liquids) are prohibited in luggage. Check with carriers for restrictions.
• Travel Documents: You must have valid passports, visas, or other required documents. Governments may access passenger data.

27. Credit Card Chargebacks

If you have concerns about charges, contact us at cs@businessclassfares.com or +1 (844) 408 3808 before initiating a chargeback. We reserve the right to dispute improper chargebacks, including those for:

• Non-cancellable bookings where Businessclassfares or the airline cannot provide a refund, whether or not the booking is used.
• Charges authorized by family, friends, associates, or others with access to your credit card.
• Supplier failures to deliver services as described.
• Force majeure or circumstances beyond our control (e.g., natural disasters, pandemics).
• Services or products fully or partially used by you. We may use email conversations or recorded calls ( per our Privacy Policy ) to dispute chargebacks. You authorize Businessclassfares LLC to charge your card for chargebacks related to used services or rejected chargeback claims, including bank fees for meritless chargebacks.

28. Governing Law

This Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles, except where the arbitration clause is governed by the Federal Arbitration Act. Any legal action not subject to arbitration shall be brought in the federal or state courts in Wilmington, Delaware.

29. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

30. Language Accessibility

These Terms are provided in English. Upon request, we can provide translations or summaries in other languages to assist international customers. Contact cs@businessclassfares.com or +1 (844) 408 3808 for assistance.

31. Accessibility

These Terms are accessible via a link in the footer of every page on businessclassfares.com and on web forms collecting personal information, including SMS opt-in forms, alongside our Privacy Policy.

32. SMS Terms of Service

By opting into SMS from a web form or other medium, you provide express consent to receive SMS messages from Businessclassfares (operated by Businessclassfares LLC) for transactional and conversational purposes related to your travel bookings, such as booking confirmations, travel updates, or customer support. Consent is obtained through an affirmative action, such as checking a box, clicking a button, or submitting a form on our Website. Your mobile opt-in data, including phone numbers, will not be shared with third parties or affiliates for marketing purposes. Message frequency varies based on your booking and support needs. Message and data rates may apply; check with your mobile carrier. The SMS opt-in form on businessclassfares.com includes the brand name “Businessclassfares,” instructions to reply HELP for assistance and STOP to opt out, and disclosures that message frequency varies and message and data rates may apply. Reply HELP to any message to receive support information, including contact details for Businessclassfares LLC. Reply STOP to any message to opt out. For support, contact cs@businessclassfares.com or +1 (844) 408 3808. See our Privacy Policy for details.

33. Contact Us

For questions or concerns about these Terms, contact us at:

• Email: cs@businessclassfares.com
• Phone: +1 (844) 408 3808
• Address: Silverside Rd, Baynard Building, Suite 104 #29, Wilmington, DE 19810