Refund Policy

Last Revised on 30th of April , 2021.

Refund Guarantee

During Covid-19 pandemic, carriers replaced their refund option with issuing credit vouchers with extensive flexibility, to avoid the long term financial disruptions. Our internal policy, called “Refund Guarantee” can be used only by activation of our BCF Ticket Protection, which allows us to negotiate ( on your behalf) the terms and conditions of a refund directly with the airline companies (regardless of the fact that fares are non-refundable and ticket was booked/ordered through a 3rd party (wholesaler, consolidator, fare supplier, vendor etc). “Refund Guarantee” unlocks a refund option (not guaranteed until approved by the carrier) of up to 70% of the amount paid, considering the airline company provided only a voucher for future use. We are not responsible for the duration of the negotiation process with carriers, as it fully depends on their level of responsiveness. “Refund Guarantee” is to be taken as an act of care when no refund alternatives are provided by carriers.

Exchanges, Cancellations and Refunds

The confirmed tickets are non reroutable and non transferable. If fare rules allow refunds and/or exchanges, a Business Class Fares fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Business Class Fares. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure time - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and Business Class Fares has no power to override these restrictions. Once the tickets are issued, they are subject to fare restrictions.

Business Class Fares Ticket Protection (“BCF Ticket Protection”)

We would like to remind you that if you would like to cancel your trip and refund your ticket(s), you must cancel your reservation at least 24 hours before your scheduled departure date. You can do so with one of our agents by calling us.

No-show tickets are not eligible for ticket protection refund or any exchange.

Please contact our customer support department or your travel advisor to request a refund of the ticket(s). You will be required to submit proof of illness in the form of a hospitalization certificate. Allow at least 4 to 8 weeks to finalize the refund process from the date you request the refund. Due to Covid-19, processing times from the airlines and suppliers may be longer than usual, once receiving updates we will deliver them to you immediately.

BCF Ticket Protection allows a 100 % refund of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. The traveler(s) must provide his / her hospitalization certificate to businessclassfares.com and cancel the reservation before the scheduled departure.
*The hospitalization certificate must be verifiable and state that the doctor clearly prohibits passengers to take the trip.

BCF Ticket Protection allows free-of-charge exchange of partially used tickets for traveler(s) hospitalized at the time of scheduled return. The traveler(s) must provide his / her hospitalization certificate to BCF and cancel the reservation before the scheduled return. In addition, BCF exchange fees ($250 on regular tickets) will be waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure.
*Airline penalties and fare difference might apply depending on the actual fare restrictions.

BCF Ticket Protection is subject to a full refund only during the 24 hours from the time of purchase. After the 24 hours BCF Ticket Protection becomes non-refundable. Once you make changes to your ticket, BCF Ticket Protection is considered used, null and void. This service can be re-applied at a discounted price, make sure to inquire with your travel advisor about the fees to keep BCF Ticket Protection active.

If the traveler misses a trip departure resulting from cancellation or significant delay due to inclement weather or a carrier-caused delay, BCF will exchange the ticket free of any airline and BCF fees provided seats are available in the same booking code.

The ticket protection is an upsell to less restrictive fare that allows refunds and exchanges due to medical reasons as described above, as well as other services. The ticket protection is NOT an insurance policy. Travel insurance is available per customer’s request under different terms from different insurance providers.

BCF Ticket Protection on the exchanged tickets is calculated based on the cost of the new ticket. If the new ticket cost is higher than the old ticket, the BCF Ticket Protection cost difference must be covered. In the event that the difference is not covered, the BCF Ticket Protection is considered null and void.

BCF Ticket Protection covers passengers from having their baggage mishandled by airlines or airport employees. If the undelivered bag is not returned to you within 120 hours of your flight arrival time, BCF will pay $1000 for each undelivered bag.

* You must file a claim with the airline before reporting your mishandled bag to BCF.
* Mishandled bags must be reported to BCF within 24 hours of the time of flight arrival by calling or emailing BCF Customer Support.
* Payments are limited to 2 undelivered bags per person.
* Purchase covers only baggage checked in at the airport. Carry-on bags are not covered.
* Each purchase is per person and per airline confirmation number.
* Purchase does not cover tickets bought separately under a different airline confirmation number.
* Theft, missing items and damage to baggage are not included in this service. Coverage applies only to undelivered baggage mishandled by the airline.
* If the wrong bag is delivered to you, you will need to provide proof of the delivery receipt to show that the wrong bag has been delivered. In this event, BCF will have another 72 hours to locate the correct bag, either from the initial delivery time or from the time you report the incorrect delivery to BCF.
* If you provide the wrong information when filling a mishandled baggage report, you will receive an email asking for the correct information. If you do not reply to that email within 12 hours, BCF will not make the payment for the mishandled baggage.
* If you did not provide a delivery address to the airline when filling a lost baggage claim with them, BCF will close the case once the bag arrives at the designated airport.

Credit Card Chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks''). If you have a question about a charge on your credit card statement, we encourage you to call Business Class Fares prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, Business Class Fares will work with you in resolving your concerns. Business Class Fares retains the right to dispute any chargeback that it believes is improper, as described more fully below. Business Class Fares also retains the right to fully cancel any booking in the event of a chargeback related to that booking.

Business Class Fares deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.

Chargebacks resulting from non-cancellable bookings in the event that Business Class Fares or the airline cannot provide a refund, whether or not the booking is used.
Chargebacks resulting from non-cancellable bookings in the event that Business Class Fares or the airline cannot provide a refund, whether or not the booking is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
Chargebacks arising from the airline’s failure to deliver a product or service in a manner that’s consistent with the airline’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Business Class Fares.
Chargebacks related to the services or products that have been used fully or partially by you.

For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including email conversations and or recordings of customer service calls, to dispute chargeback claims from you.

You hereby unconditionally authorize businessclassfares.com to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

You hereby unconditionally authorize businessclassfares.com to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.